• No Refunds: Orders that have been delivered and accepted by the customer are not
eligible for a refund.
• Discrepancy Reporting: If the order does not meet your specifications, please contact
our Customer Care team within 24
hours of delivery.
Cancellation Policy
• General Cancellation:
i Cancellation requests must be submitted within
24 hours of placing the order.
ii Orders that have already been processed or
shipped cannot be canceled.
• Same-Day Delivery: Orders under this category are non-cancelable.
• Special Occasion Orders: Cancellations are not allowed for products
ordered for special occasions such as Dussehra,
Ramazan, Pongal, Diwali, Valentine’s Day, etc., as these are limited-time offers.
Product Expectations
• Product Variation: Images on the website depict fully grown plants, while the delivered products may vary based on your selection (e.g., saplings, bare-rooted, or fully grown). Therefore, the actual product may differ from the images.
• Issue with Product: If the product does not meet your expectations, please report it to our Customer Care team within 24 hours of delivery.
Our team will review your complaint and take appropriate action.
